Mission & Vision

Who We Are

FWD BPO is a premier Business Process Outsourcing (BPO) company located in Mandaue City. We provide a wide range of flexible and adaptable outsourcing solutions in omnichannel customer support, administrative work, and more.

OUR CORE VALUES

Foresight

We strive for strategic growth for our partners to help them achieve their full business potential.

Optimism

We are confident in our dynamic workforce as we move onward with our expansion and solutions innovation.

Results-oriented

We are one with our employees, shareholders, and partners in achieving measurable and tangible solutions.

Work-life balance

We prioritize employee wellness, personal growth, continuous learning, and recreation inside and outside the office setting.

Adaptability

Our flexibility to adapt to new technological advances, shifting market perspectives, and industry expansion is our competitive advantage.

Responsibility

We go over and beyond our means to support community causes and charities and deliver sustainable economic and social sustainability to our community.

Drive

We are the driving force in our partner’s business development and success, and our employees’  rewarding professional experience and personal growth.

OUR SERVICES

Customer Care

Tech Support

Back Office Support

Sales

Web Development

Digital & Social Media Marketing

Survey & Market Research

B2B Lead Generation

MEET OUR EXECUTIVES

Together with our team of talented and experienced professionals, we deliver excellent services through our solid global market presence, state-of-the-art facilities, and values-based company culture.

marie

Marivic Bacaltos

Director of Operations

Sherwyn

Sherwyn Ayao

Director of IT and Support

emily

Emily Brocoy

Director of Revenue

Want to be part of the team?